Quality Policy

Quality Policy

.... delivering valuable savings on IT

Founded in 1998 as part of Systems-Express, Primenet Ltd is a leading UK provider of IT support services.

Our professional IT engineers have gained a great deal of expertise over the years and are experts in their field, perfectly qualified to help businesses with installations, timely upgrades and 100% reliable remote support.

We operate a Business Management System to meet the requirements of the ISO9001, the international standard for Quality Management.

Core principles of the company include:

  • A level of professionalism that’s second to none
  • Highly responsive, we’re there whenever you need us
  • In-depth business knowledge as well as IT expertise
  • Friendly, approachable, polite and knowledgeable
  • A seamless service including business evaluation, risk analysis, project management, final delivery and project review
  • The ability to think creatively and deliver the best, most affordable solutions
  • Partners rather than just suppliers

Quality objectives are defined and monitored within the company and regularly reviewed to identify opportunities for continual improvement.

Certification to the internationally recognised standard for Quality Management (ISO9001:2015) is central to the way that the company does business.

We will work to continually improve company performance and associated management system to deliver and improve customer satisfaction.

The systems defined have my active full support. They are under continual review and improvement, however once defined are mandatory for all personnel.