IT Support

From troubleshooting to fine-tuning, our expert IT field engineers take care of all your IT needs, so you can focus on the things that matter the most.

No one looks after you quite like Primenet — see what we can offer.

Our services

Tailored IT solutions — Your IT system is the backbone of your organisation, so you need to trust it works. Our round-the-clock IT support gives you complete peace of mind, covering security, networking and Cloud services that can be monitored, maintained, and upgraded whenever you need. Plus, it’s all under one roof — making your life much simpler.

Troubleshooting — Leave the hard work to us. Our IT field engineers manage it all from our Service Desk 24/7, 365 days a year. And, because we like to work collaboratively with our clients, we’ll fit in quickly and effectively with the way you like to work – whether through an application like Slack, or even a phone call. Whatever your problem, we’ll take the time to listen to your needs and tailor our IT services to your specifications. And, through it all, you’ll have one point of contact.  

Remote support — We provide a range of remote IT solutions that suit global businesses, as well as speedy, on-site IT support that lets us come to you. We serve areas local to our London office, like Bedford, Luton and Hemel Hempstead, as well as the rest of the UK. And with a European Head Office in Germany, we’re a true international business. So you can expect simple, secure solutions — wherever you are.  

IT Consultancy — We’ll help your business work for you. Whether it’s more integrated working, a wider range of IT services, improved storage, or dedicated support, we can offer it all — and all in one place, too. Our expert IT field engineers analyse every area of your business to see what to upgrade, update and maintain, so you get a great service at a lower cost.  

Cyber Security — We'll manage your IT systems while keeping sensitive data fully protected, whether in the Cloud, on a device, or on a server. Our best-in-class IT field engineers analyse risks and defend against cyber attacks, often detecting threats before they happen. It all means you’re more proactively protected, and you can run your business without worrying about any disruptions.

Global Support — With offices in London and Germany, we can offer support to the UK, Europe and even around the world. Plus, with our 24/7, 365 service, you won’t have to worry about times of day, or even time zones, when you need to make that call. It’s just one more example of how we go out of our way to deliver fantastic customer service to every client, every time.

Read more about our IT Service Desk

How can we help?

• IT infrastructure support — Cut system downtime and fix problems faster. 
• Desktop support — Boost productivity and leave day-to-day operations to us.
• Dedicated Service Desk — Cover all your bases with a bespoke IT support model.
• IT upgrades — Update your equipment with Dell EMC, NetApp and HPE hardware.

Supporting Your Business

Here at Primenet we know that your IT system is the backbone of your organisation. That’s why we provide reliable, round-the-clock operational and IT support services, with a portfolio of infrastructure, security, and cloud management services to guarantee that you can trust your IT system is working for you.

Our solutions provide you with total peace of mind that your IT infrastructure is being monitored and proactively upgraded and maintained, 24/7.

The Primenet Promise

We protect business-critical systems with a choice of support to match your needs. From options available 24/7 and 365 days a year, to four-hour, eight-hour, and next business day support (and everything in between), we’ll create a tailored IT solution that saves you time, effort and money.  

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