IT Support

Supporting Your Business

Here at Primenet we know that your IT system is the backbone of your organisation. That’s why we provide reliable, round-the-clock operational and IT support services, with a portfolio of infrastructure, security and cloud management services to guarantee that you can trust your IT system is working for you.

Our solutions provide you with total peace of mind that your IT infrastructure is being monitored and proactively upgraded and maintained, 24/7.

Is your IT support working for you?

  • Do your staff complain that simple issues aren't resolved?
  • Is your IT support a constant issue?
  • Are they slow to respond?
  • Is it effecting productivity?
  • Could you be working smarter?

With an effective IT support service these questions should never even arise.


Our UK head office is conveniently located in Stevenage, with easy access to transport links enabling us to provide speedy, effective IT Support service to our customers in the surrounding areas of Bedford, Luton, Hemel Hempstead, London and throughout the rest of the UK. We also benefit from a centrally located London sales office, and additional offices in Marktheidenfeld and Frankfurt in Germany. Along with a wide range of both remote IT solutions and speedy, onsite IT support that we provide to businesses in Stevenage and the surrounding areas, we also provide a range of highly reliable IT services to a host of global SMEs and large enterprises.


The Primenet difference

Before we start, our team will take the time to sit down and listen to you. Every business has different needs and demands of their IT system and subsequent IT Support service. So by taking the time to discuss this with you and analyse your business workings, we can be sure that you will receive the support you need when you need it. No matter what IT issues you have been experiencing, our highly knowledgeable support team have likely seen and resolved it, and are ready to help you get through those issues in a clear, personable and respectful manner.  

Analysing your business workings and the way you like to be contacted is so important.

Every company has a different way of working; some of our clients prefer communication via Slack or Telegram, while others prefer a traditional phone call.  Discovering how your company works best starts a healthy partnership between you and Primenet and ensures that your business is supported in the most effective, and reliable way.