About Primenet
Installation, maintenance, support and cyber security
from the experts
We're Primenet, a Managed Services Provider
and trusted IT solutions company.
We take care of your IT, so you have more time to focus on what you do best. With a range of trusted IT services, from support to security to maintenance, you can leave it all in the hands of our highly capable, industry-leading experts. Best of all, we do whatever we can to make your life easier — so we’ve become as well known for our customer service as we are for our IT.
Our IT engineers go the extra mile to put you first and tailor our services to your needs. Our accredited experience with Cyber Security helps us protect your people and your data; enhance your network, to streamline your processes and connectivity; and even create Cloud storage, so there’s a secure, dedicated place for every file on your system.
Even better, our Service Desk can manage it all for you, with level 1st, 2nd and 3rd line support available 24/7, 365 days of the year and adapted for any size of business.
The way we work is completely agile, too. We're committed to provide exceptional service.
We have European coverage based from our offices in Germany, which means we serve companies anywhere in the world – even though we’ve been right here in Stevenage since 1998.
We also work with both the private and public sectors; if you’re in the latter, you’ll find us on G-Cloud.
We’re accredited. Working with carefully selected partners, known for cutting-edge software and technologies, is just one more reason we’re trusted in the industry for our IT solutions and services. - Our partners include Microsoft, DELL Technologies, Arcservce, DELL OEM, Fujitsu and NetApp Gold, datto, BeyondSecurity to name a few.
For over two decades, we've been helping companies with their biggest investment: their IT. Choosing the right partner ensures you get the best services and solutions, which is so important — especially when you’re looking for expert guidance.
Our Service Desk is open 24x7x365
Expert People, Process & Technology from one Partner.
Highly responsive - We’re here whenever you need us.
UK-Centric support team & European Offices.
Everything we do is built on providing exceptional customer care.
Friendly, approachable, & trusted advisors.
We believe your businesses should thrive, not just survive.
A seamless service including business evaluation, risk analysis,
project management, final
delivery
and project review.
Need help or consultation?
Call in the experts.
- Our partners include Microsoft, DELL OEM, Fujitsu and NetApp Gold
- We’re a proud NCVO Corporate Member
- We’re accredited by Cyber Essentials Plus and ISO 9001 and 27001
- We have NPPV3 clearance, giving access to classified police material
The Primenet Promise
We protect business-critical systems with a choice of support to match your needs. From options available 24/7 and 365 days a year, to four-hour, eight-hour, and next business day support (and everything in between), rest assured we’ll create a tailored IT solution that saves you time, effort and money.