Service Integration and Management
Multi-sourcing is a great way to obtain industry-leading services and to create and support IT change that fosters growth, innovation, and competitive advantage. Managing multiple suppliers, however, means more complexity and inconsistent service integration across IT processes, support tools, and governance. This can lead to higher costs, greater risk to your enterprise, and ultimately, lower satisfaction with IT performance.
Multi-sourcing adds challenges that are not addressed by traditional sourcing and vendor management practices, these include:
Poor visibility into end-to-end performance, recurring service integration problems, lack of incident ownership and finger-pointing among suppliers all lead to inconsistent service levels and dissatisfied users.
Siloed supplier management slows problem resolution and change management, leads to responsibilities not being assigned properly, and hand off and collaboration problems.
Difficult-to-measure value and the return on investment (ROI) of cross-supplier service integration make it challenging to align suppliers to your business requirements instead of vice versa.
You need Primenet, your trusted advisor
At Primenet we take an impartial view of your digital transformation journey. We are not a massive faceless organisation with no real time for your systems integration and management. Once contracted we will provide you with a personal approach, offering a multitude of different options from our partner ecosystem. We will then deploy your chosen solution using Agile project management and our highly skilled engineering teams. We will develop your hybrid operating strategy with a view to equalising your Digital transformation strategies with your current and future business needs. With the ITIL framework at our core in service delivery, we offer you greater value when approaching your IT needs.