IT Service Desk
Providing professional technical support.
Highly skilled technical professionals at your service.
Whether you are looking to work with us in partnership with your existing IT resource or operate as your fully outsourced Support company, we have an entire ecosystem of flexible Service Desk solutions that suit your IT requirement. Our IT help desk assistance system may end up being the secret to your company's success. Aiding the seamless resolution of your staff's daily IT problems, ensuring the ongoing, smooth operation of your business.
24/7/365 IT Support
Primenet’s 24/7 service desk is managed by a fully qualified team of experienced service technicians, supporting your business at all levels from first to the third line.
Our team are available to you around the clock, day or night, whether you want full support or prefer to contract for office hours you can still be safe in the knowledge that if something does go wrong, we are still monitoring your IT estate 24/7.
We are honoured to support well over 150 organisations across verticals such as SMB, Charity, Small and Medium size Enterprises all the way to central government.
At Primenet, our primary focus is on delivering high-quality customer experience to our clients, and we’re proud to have attained ISO 90001, ISO 27001. Our help desk services support teams aim to resolve 95% of first-line calls immediately. Escalation is agile, with the most severe problems being dealt with swiftly through our great team of experienced engineers who can handle any problems thrown at them.
Have you been experiencing these issues?
- You’re the business leader and have seen great growth within your organisation but watched technical resource reduce as a result
- Your existing Managed Service Provider has grown and everything has become impersonal
- You're looking to save money and outsource your entire IT resource to a professional service provider
- Your team is not getting the technical support it needs
See how Primenet can help you!
Benefits of outsourcing help desk services with us;
- Let Primenet become your flexible IT partner with either an all-encompassing IT Service Desk support solution or a bespoke and customised support service for a specific team within your organisation
- At Primenet we are open when you are - 24/7/365 helpdesk
- Our IT support covers the full spectrum; whether your computer mouse doesn’t seem to work, a stubborn laptop that never wants to reboot, to migrating your entire infrastructure to several cloud-based infrastructures and applications
- Our IT Service Management platform facilitates a world-class ITIL (Information Technology Infrastructure Library) aligned service desk
- Our in-house purpose-built help desk management software automatically classifies and prioritises cases, redirecting them to the engineering skillset required to best serve you
- Customer support is relieved from your IT employees by our managed help desk.
- Above all else, our friendly UK-centric support team are on call to help you through the tough times and get you up and running, no matter how big or small the issue is